The access to the customer and technical support that a cloud hosting company offers can tell you a lot for the services they provide too. If you are allowed to use only email messages and / or tickets, you have most probably discovered some reseller and not the actual web hosting provider. When this is the case, you will probably have to wait for several days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may have to get hold of the true hosting company for further help. If the provider provides you with various options for communication with fast response time available anytime, they're most likely the top provider, not a reseller. So you'll receive prompt assistance and top-notch support as they will have instant access to the servers where your account is. No matter what the problem - technical or sales, it's generally much better to be able to get in touch with your hosting company right away by using your favourite method of communication.

24/7 Customer Support in Cloud Hosting

All of our Linux cloud service feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting solutions well before you make an order or you are an existing customer and you have any question or a difficulty, you're able to contact us any time, including weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any issues that require additional time to research and resolve. In contrast to various other web hosting suppliers, our trouble tickets feature a guaranteed maximum response time of just one hour, therefore whatever the trouble is, it'll be resolved on time and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

We're aware how important it is to get quick help, especially if your website is not running effectively for whatever reason. All our Linux semi-dedicated hosting service come with 24/7 customer and tech support, so that in case something happens, you are able to use various ways to contact us - telephone line with several local numbers globally, live chat, emails and support tickets. The first two options are for pre-sales, billing and basic issues, so that if you don't have an account yet, for example, you will be able to receive extra information about our services, or we can help you with less difficult technical problems. The next two methods are for solely tech problems or anything which is more time-consuming because it is much easier to track the conversation between you and our tech support team. The guaranteed maximum answer time for them is only 1 hour, the typical one - 15-20 minutes, so you will not have to wait for a whole day in order to receive support as you may have to do with various other service providers.

24/7 Customer Support in VPS Servers

When using our Linux VPS service, you will never have to wait for more than an hour so as to receive support for any kind of problem that you could encounter with the server or the software which comes pre-installed with it. We guarantee this short reply time for all of the support tickets that you open through your billing Control Panel or emails that you send to our technical support team. We have local telephone numbers in a number of countries around the globe plus a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the various methods of communication, so whatever your question or problem is, there's always someone to help you out in a timely manner. If you need help with third-party software, that you cannot set up or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour max reply time warranty, you will enjoy quick support when you order a dedicated server through our company. Our customer and technical support teams are available 24/7/365, as a result every time you open a ticket from your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it at any time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the best option if the matter involved requires a longer period of time to be resolved or if it needs to be forwarded to our administrators, because it's a lot easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.