In case you’ve ordered a hosting plan and you have certain queries concerning a particular feature/function, or in case you’ve stumbled upon some issue and you require support, you should be able to contact the respective client care staff. All web hosting providers deploy a ticketing system no matter if they provide other methods of contacting them apart from it or not, due to the fact that the very best way to solve an issue most often is to open a ticket. This type of correspondence renders the responses exchanged by both parties easy to follow and allows the technical support team members to escalate the issue in case, for instance, a sysadmin must step in. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you need to have at least 2 separate accounts to touch base with the customer care staff and to actually administer the hosting space. Incessantly signing in and out of different accounts might be a headache, not to mention the fact that it requires a very long period of time for the vast majority of web hosting companies to respond to ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud service is not separate from the web hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you’ll be able to access it whenever you need with just several mouse clicks, without needing to leave your hosting account. The ticketing system features a quick-search field, so you can track down the status of virtually any support ticket that you’ve already posted, in case you need it. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to fix a particular issue before you actually send a ticket. The response time is no more than one hour, which implies that you can receive timely assistance whenever you need it and if our client care staff recommends that you do something within your account, you can do it straight away without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting service, was built with the notion that you should be able to manage everything associated with your semi-dedicated server account from one single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an enquiry or stumble upon an obstacle, you can contact our customer service staff representatives immediately without having to go through an entirely different admin interface. You can search through your files or check various settings within your account while opening a new ticket or reading the reply to an older one. If you have a ton of tickets and you would like to find a specific one, you can take advantage of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a reply within the hour regardless of the essence of your inquiry or issue.