If you are a website owner, a problem might always occur and it doesn’t automatically need to be connected with the web hosting service. For example, something could go wrong when you update a script or some crucial content can be modified or deleted accidentally. Irrespective of what the nature of the problem might be, you’ll have to touch base with the respective client support team and request them to recover a backup or to help you resolve the problem that you are confronting. How quickly they will do this will determine the interval of time that your websites will be down. For specific websites like community sites or web shops, a frequent outage duration often equals lost visitors and money. Hence, it is of crucial importance that you use the services of a company that offers not only a good client support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any technical support ticket that you post or any e-mail that you send is just 60 minutes, even in case you contact us during weekends and national holidays. Regardless of the nature of your inquiry or problem, we will lend a helping hand instantly and will give you the necessary info to troubleshoot any problem with your websites. The actual reply time typically does not exceed 15-20 minutes, which is the reason why you can just forget about waiting for hours on end to get a problem resolved or what’s even worse than that – waiting around all day only to obtain an answer that more info is necessary while nothing’s resolved. We’ll give you assistance in a timely manner as we realize exactly how expensive time can be in the dynamic Internet sphere. The one-hour response guarantee applies to any billing or technical question that you might have connected to our Linux cloud service.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a customer support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll receive a reply within one hour max. You can get in touch with us whenever you wish with regards to technical, billing or general matters and since we’re on duty around the clock, you’ll always obtain assistance without any delay. Based on the particular issue or question, we will supply you with more info, solve the predicament if it’s been caused by something that is within our reach or inform you what actions to take if you need to modify a specific setting for a web app that we can’t access. You can just forget about waiting around for a day for each single response. In fact, in the majority of cases we answer emails and tickets within 20 to 25 minutes max.