A 99.9% Server Uptime
The primary benefit of developing your own cloud hosting system is that you do not have to be worried about compatibility issues – you design a particular set of software tools in such a way so as to work with a defined set of hardware components. The end result is something a lot more steady and reliable, since there are fewer potential risks of failure. We’ve set up our cloud hosting system using tried and tested hardware components plus a strongly tweaked version of SELinux in order to set up a very secure home for your personal sites.
That’s why, with each of our Linux cloud service packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–notch hardware elements supplied by Juniper. Plus, on each and every router, we’ve configured a firewall with an elaborate set of rules to be able to sieve all fishy requests.
In this way, in all our data centers – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are not delighted by our web hosting services, or if you consider them insufficient, or if you decide that you should have a Linux VPS service rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain full control over your domain names even when you cancel your account with us.
24/7 Technical Support
If you have ever had to wait around for hours to receive an answer, you are aware of how infuriating this can be, especially when your website is on the line. This is exactly why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be right here and they’ll get back to you in under sixty minutes. And the best part is that their average response time is less than twenty minutes!