A 99.9% Server Uptime
Our cloud hosting system is based on a stable, enterprise–class hardware architecture and a heavily tweaked version of Linux. This is why, no matter what your website is, or how many website visitors you have, or even in case there’s a distributed denial–of–service assault, our web hosting servers will stay up and your web sites will stay online.
All our Linux cloud service packages include a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it’s crucial that you also set up your own network infrastructure. This is why we set up a custom internal network in all our data centers. Relying on enterprise–level Juniper switches and routers, our internal network allows for startlingly fast data transfer speeds and is completely redundant.
In this way, you will enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, irrespective of which hosting package you have chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you’re dissatisfied with our web hosting services, or if you find them inadequate, or if you decide that you should use a Linux VPS service rather than a cloud hosting account – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have full control over your domain names even when you delete your web hosting account with us.
24/7 Technical Support
If you operate a web hosting company, your support engineers are of foremost importance. This is why we have mindfully picked a very skillful team of customer service technicians, each with lots of years of training behind his back. Thanks to them, our company offers 24x7 support with each of our hosting packages.
And not just that, we offer a 1–hour response time guarantee. All tech support inquiries are responded to within sixty minutes and our average ticket response time is just twenty minutes!