Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
We provide a 60–minute response time warranty for every trouble ticket or email that you submit to our customer service team. We will rapidly reply to all the standard questions and forward the matter to our system administrators if additional assistance is required. If you make use of our Managed Services package, we will perform any of the included server administration tasks at a time that has been agreed upon earlier.
An Outstanding Support Service
We will be online for you 24x7x365 to respond to any inquiries that you may have about our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require assistance handling server admin procedures, you can make use of our Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting services
An Intuitive Help Area
We have provided our Web Control Panel with a detailed knowledge base, which offers detailed explanations of its features and functions. Besides, we have filmed exhaustive video tutorials that will further instruct you how to perform a certain operation or solve a regularly encountered problem. All the instructional articles and the video tutorials are easily reachable from each Web Control Panel section through the Help and Videos buttons located in the top right corner.