1 hour ticket response
Prompt support is our principal concern and that is the reason why we have a team of seasoned tech support engineers who are prepared to offer a rapid reply to any question that you could possibly have. Just submit your helpdesk ticket from the Web Control Panel and we’ll respond back to you within 1 hour in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute ticket response time.
An Outstanding Customer Support Service
We’ve got a team of web hosting support engineers who will be happy to reply to all your questions anytime you require help. Almost all our help desk support team members have several years of experience in the Linux cloud service arena, which means that you can always depend on quick and appropriate answers to your requests.
An Easy–to–Browse Help Center Section
Incorporated into the Web Control Panel is an intuitive Help Center, which features a variety of sources of information. You can browse through a regularly updated knowledge base offering web hosting account management articles and site management articles, check the step–by–step video tutorials or consult the F.A.Q. library.