Help and Support Channels
A one hour Inquiry Reply Warranty
Each ticket you submit to our customer help and support Dept will be attended to within approximately 1 hour. All general requests shall be replied to immediately. Nonetheless, if the service inquiry you have submitted requires assistance from an experienced admin technician, we are going to send the ticket to him and will let you know about the postponement.
Top–class Technical Assistance Service
We give you 24/7 client help and support through a lightning fast ticketing application integrated into your Control Panel. You can contact us at any time about any of the software applications that come pre–installed on your virtual server, such as the chosen Linux OS version, the server administration panel and our in–house designed Web Control Panel.
A Descriptive Help Section
Each part of the Web Control Panel that is included at no cost with your VPS features an included knowledge base. You will find a range of detailed how to articles and a range of step by step video courses that illustrate all the standard web site management responsibilities. You can view them by pressing the Help or Video keys in the top right corner of each Control Panel section.